Redactic replaces names, phone numbers, IBANs, tax codes and the other identifiers it detects with placeholders before the model receives your message, then puts the real values back in your browser. It reads photographed IDs and scans, recognises national identifiers and bank details by their check characters, and redacts whole spreadsheet columns while the amounts stay readable, with detection and masking in Europe and no files kept.
Tenant application files, ID cards, payslips, tax notices, bank details, leases, sale files, owners' meeting minutes and tenant spreadsheets, in PDF, Word, Excel or as photos.
With Firm, every agent and property manager writes to the Secure Chatbot with the real names, phone numbers and IBANs of tenants, buyers and owners, asks for a reply, a reminder or a summary, and Redactic masks the personal data in every message before the model receives it. The answer comes back masked and each person's browser puts the real values back in. If masking is not available, the message is not sent.
The chat keeps no conversation on our servers, masking runs in Europe on infrastructure Redactic controls, and the people who manage your workspace decide who uses the chat and how much AI each agent can use. Document redaction for up to 50 users is part of the same plan.
Running a network or a group with several branches? Enterprise adds unlimited users, volumes and AI quotas tailored to each team, a DPA built around your policies, and dedicated, single-tenant, private-cloud or on-premise deployment.
Working on your own? With Solo you have the same protection in the document chat: the file reaches the AI already masked, and the names you type in your questions are masked before they are sent.
Below is a fictitious summary of a tenant application, as an agency would send it to the owner. Redactic finds the personal data, recognises the Italian tax codes and the IBAN by their check characters, and leaves the income, the rent and the substance of the application untouched.
| Field in the document | Type of data | How Redactic handles it | Check character verified |
|---|---|---|---|
| Paolo Ferri, Sara Lombardi | Person names | Recognised; with the name list, certain in every form, surname alone included | Not applicable |
| FRRPLA71C12H501C, LMBSRA88D45F205M | Tax code (codice fiscale) | Recognised | Yes |
| IT60X0542811101000000123456 | IBAN | Recognised | Yes |
| Via Padova 112, 20132 Milano (MI) | Postal address | Recognised | Not applicable |
| [email protected] | E-mail address | Recognised | Not applicable |
| +39 347 218 5530 | Phone number | Recognised | Not applicable |
| LOC-2231 | File reference | Masked with one click, or added to your list | Not applicable |
| EUR 2,850.00 and EUR 1,150.00 | Income and rent | Kept | Not applicable |
Fictitious data. The income, the rent and the structure of the application stay as they are, so the owner can decide without seeing the applicant's identifiers.
Add a PDF, Word or Excel file, a photo of an ID taken with a phone, a scan, or paste the text. For a spreadsheet, Redactic proposes the type of each column from its header and you confirm which columns to mask, so a whole column of names or IBANs is covered row by row.
Each element is listed with its type. Redact all, keep all, or decide item by item, so the owner receives the income and the rent while the account number, the tax code and the transactions you do not need disappear from the bank statement or the payslip. Click any word in the text to mask it as well.
Download the PDF with Blackout and the redaction certificate, or the spreadsheet with the sensitive columns masked and its structure and amounts intact. Or open the document chat and ask your questions with the names as they appear in the file: Redactic masks them before sending, and the answer comes back with the real names on your device.
In the Secure Chatbot and in the document chat, Redactic masks the personal data it detects before the model receives the text, and the answer is restored in your browser. If masking is not available, nothing is sent.
ID cards, payslips and tax notices photographed with a phone or scanned are read with OCR first, and the text under every black box is deleted from the exported PDF, so it cannot be selected, copied or recovered.
National identifiers such as tax codes, personal ID numbers and French RIBs, and IBANs in every country format, are recognised by their check characters where the format has one, so a valid number is found even when it appears without a label.
In an Excel or CSV file, Redactic proposes the type of each column from its header, you confirm, and every cell of the columns you choose is masked while the rents, the deposits and the structure of the sheet stay as they are.
Photos lose their EXIF and GPS data, redacted Word files lose comments, tracked changes and author details, and PDFs lose author and XMP metadata.
Detection and redaction run in Europe on infrastructure Redactic controls, without third-party AI reading the unredacted text. Your files are not saved, and the data processing agreement under GDPR art. 28 is signed when you subscribe.
These are the rules your work answers to. Next to each one is what Redactic actually does, so you can judge for yourself how it fits your agency.
Estate agents are obliged entities under the EU anti-money-laundering rules, letting agents included where the monthly rent is EUR 10,000 or more, so the customer file you build for due diligence stays complete and in your hands. Redactic leaves that file as it is: the copies you share outside the agency and the text the AI receives carry only the data you choose to keep.
Your agency decides why and how client documents are processed; Redactic acts as your processor under a data processing agreement signed when you subscribe.
Article 32 names pseudonymisation among the measures for the security of processing. Redactic pseudonymises personal data before any AI step, runs detection in Europe and keeps neither your files nor your conversations.
Only the data a purpose needs should be processed. The owner who chooses a tenant needs proof of income, not account numbers or tax codes: the copies you share carry only the data you chose to keep, and the AI receives the masked text.
Redactic describes what its tools do; the assessment of your own processing remains yours, with the support of the DPA and the Trust & Security page. Security
Yes. With Firm, the Secure Chatbot masks the names, phone numbers, IBANs and other personal data it detects in every message before the model receives it, and each agent's browser puts the real values back in the answer. On every plan, the document chat masks the file before the AI sees it and masks the names you type in your questions too.
That depends on the rules of your country and on the stage of the application. Where a bank statement or a payslip is requested to prove income, Redactic lets you send a copy that keeps the income and blacks out the account number, the transactions and the identifiers the owner does not need.
Not on Redactic's servers. The Secure Chatbot keeps no conversation history, the conversation lives in your browser, and the map of placeholders is not retained between messages. The AI provider of the workflow you use receives only the masked text, under the terms set out in the DPA.
Yes. Photos and scans are read with OCR, so the name, the document number and the address printed on the card are found as in any other file, and the photo loses its EXIF and GPS data.
Yes. You review every element Redactic finds and keep what the owner needs, so the income, the rent and the dates you choose stay readable in the copy you send.
Yes, by column. Redactic proposes the type of each column from its header, you confirm, and every cell of the chosen columns is masked while the structure of the file and the amounts stay as they are.
Up to 50 users with Firm, each with an AI quota you can set, and unlimited users with Enterprise, with volumes and quotas tailored to your teams.
Detection and redaction run in Europe on infrastructure Redactic controls, without third-party AI reading the unredacted text. Your files are not saved.
Your agency is the controller for its documents, and Redactic is the processor under GDPR art. 28, with a DPA signed when you subscribe. For groups and networks, Enterprise offers a DPA built around your policies and dedicated, single-tenant, private-cloud or on-premise deployment. Data Processing Agreement Security
Detection and masking in Europe, no files or conversations stored, and a DPA signed when you subscribe.
For groups and networks of agencies, Enterprise offers unlimited users and dedicated, single-tenant, private-cloud or on-premise deployment.